Kingia Privacy Policy

We at Kingia Casino respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit Kingia, register an account, or use any of our gaming and payment services. By creating an account with us, you confirm that you have read and understood how our casino handles your personal data.

Who We Are

Kingia is operated by Win Top Ltd, a company registered under number 16122 with its registered office at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros. We hold licence No. ALSI-202509029-FI1. Throughout this policy, "we", "our" and "us" refer to Win Top Ltd as the operator of the Kingia platform, accessible via kingia.com and its geo-mirrors, including kingia9.com.

Information We Collect

When you register for a Kingia casino account or continue using our services, we may collect several categories of personal information from you.

• We collect identity information such as your full name, date of birth, address and contact details during registration
• We gather verification documents, including proof of identity and proof of address, when KYC checks are required
• We record financial information related to your deposits and withdrawals, including payment method details such as Sparkasse, Deutsche Bank, Postbank, credit card or cryptocurrency wallet information
• We track your gaming activity, including games played, wagers placed, bonuses claimed and wagering progress
• We log technical data such as your IP address, device type, browser information and login timestamps
• We may collect call recordings or video verification data where phone or video identity checks are carried out

How We Use Your Data

Here at Kingia, we use your personal data for a number of legitimate business purposes connected to running our casino safely and lawfully.

• We use your data to verify your identity and comply with anti-money laundering and KYC obligations
• We process your financial details to handle deposits, withdrawals and any disputed transactions
• We use your gaming history to calculate bonus eligibility, wagering contribution and loyalty points within our VIP Club
• We communicate with you by e-mail or phone regarding account activity, promotions such as the Casino Welcome Pack, or security matters
• We analyze aggregated data to improve our games, platform performance and customer support quality
• We may use your contact details to send you marketing offers, including Friday Reload bonuses or tournament invitations, where you have not opted out

Legal Basis for Processing

At Kingia, we process your personal data on the basis of contractual necessity, to perform our agreement with you as a registered player. We also rely on our legitimate interests in fraud prevention, security and service improvement, and on compliance with legal obligations under applicable gambling and anti-money laundering regulations. Where required, we obtain your consent before sending marketing communications or using certain cookies.

Sharing Your Information

Our Kingia Casino platform may share your personal data with trusted third parties strictly for the purposes described below.

• We share data with payment processors to complete deposits and withdrawals through methods including bank transfer, credit card and cryptocurrency
• We provide information to identity verification providers when conducting KYC and video verification checks
• We disclose data to regulatory authorities, law enforcement or courts where legally required
• We may share limited data with game providers and platform vendors solely to operate slots, live casino and sportsbook features
• We do not sell your personal data to unrelated third parties for their own marketing purposes

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, tax and regulatory obligations. Verification documents, transaction records and communication history may be retained even after account closure where required by applicable law or to resolve disputes concerning withdrawals or bonus terms.

Your Rights

We recognize that you have rights regarding the personal data we hold about you. Depending on applicable law, you may be entitled to the following.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request that we delete your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including direct marketing
• You may withdraw consent at any time where processing is based on consent
• You may request a copy of your data in a portable format

To exercise any of these rights, you can contact our support team at [email protected]. If you wish to self-exclude or close your account permanently, you may reach us at [email protected].

Data Security

We implement technical and organizational measures to protect your personal data from unauthorized access, loss or misuse. Our Kingia Casino systems use encryption and access controls to safeguard financial transactions, login credentials and verification documents. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of data transmitted to our site.

Verification and Account Security

We may request verification documents before processing a withdrawal, and your account may be locked if we are unable to reach you by e-mail or phone within two weeks of your withdrawal request. If KYC information is not supplied in full within 14 days of our request, winnings may be confiscated in accordance with our terms. We ask that you keep your contact information accurate and up to date so that we can verify your identity without delay.

International Data Transfers

As Win Top Ltd is registered in the Union of Comoros, your personal data may be processed and stored outside your country of residence. We take reasonable steps to ensure that any such transfer provides an appropriate level of protection for your data, consistent with this Privacy Policy.

Restricted Jurisdictions

We do not knowingly offer our services to residents of restricted countries, including but not limited to the United Kingdom, the Netherlands, the United States, Russia and other jurisdictions listed in our Terms and Conditions. If you access Kingia from a restricted location, we reserve the right to limit, suspend or close your account and to process your data accordingly for compliance purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of Kingia casino online services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please contact our support team. We aim to respond to all privacy-related inquiries promptly and transparently, whether you reach us about a Kingia login issue, a Kingia bonus question, or a formal data request.

• General support: [email protected]
• Self-exclusion requests: [email protected]